How May We Help You?
Every project begins with an email, phone call or online chat with one of our team members. We’ll get an initial understanding of your project and schedule a time to either visit your home, or to meet with you in our Skokie showroom.
Tell Me About Your Project.
Mr. Floor’s greatest asset is the ability to listen to our customers and to begin the journey of designing your dream by understanding your budget, expectations and lifestyle. We’ll take the time to understand how you actually live in your home so that we can make recommendations that perform as well as they look.
Based on Our Conversations, Here Are Our Suggestions.
Building upon what we learned during our visits, we’ll put the right team of experts together and prepare a project plan for your review. Every home is different and every lifestyle can be enhanced in a number of ways. Only you can decide how you want to live. Mr. Floor will help you realize your vision leveraging 30 years of experience creating rooms and spaces that have satisfied thousands of customers.
Good Morning! Here’s What We’re Doing Today.
After describing our work plan in detail, we’ll offer suggestions on how to minimize any inconveniences during the construction period. Each day your Project Manager will call in the morning to let you know when the crew will arrive and what work will be done that day. He’ll also call when the day’s work is complete, insuring that you always know how the project is progressing.
We’re Not Finished Until You’re 100% Happy.
Once our craftsmen have finished, your Project Manger will inspect each and every aspect of their work. He will work through a check-list to make sure that everything agreed to is complete and done to perfection. But, we’re not finished until he walks you through the project! During your walk-through he will recap the work done, demonstrate any special features, and answer your questions. Only when you’re 100% happy will he ask for your signature, confirming the project is complete and to your satisfaction.
Here’s How To Care For and Maintain Your New Home.
Perhaps most importantly, your Project Manager will provide instructions on the care and maintenance of the floor, counters and cabinets installed in the home. He’ll even leave a free bottle of cleaner that is specially formulated for your wood floor, natural stone countertop, ceramic tile backsplash, or marble floor.
Checking in With You!
In the coming months Mr. Floor will check in with you to be sure that you’re as happy with your home today as you were when we finished the work. In fact we’ll always be available to you, our valued customer, whenever you need advice or help.